Sales Infinite

The Most Advanced Full-Stack Omni-Channel E-Commerce Solution for Any Vertical - Deployed in Record Time

img-01

Put Your Customers at the Heart of Everything You Do

img-01

Revolutionise the Way You Manage Your Customers

Welcome to Sales Infinite - the revolutionary platform that transforms the way you manage your customers. We bring together the power of Omni-channel E-Commerce, CRM, and complete Customer Lifecycle Management into one seamless and pre-integrated solution.

Other solutions may only offer a partial solution, leaving you with a fragmented approach that's expensive and time-consuming to integrate. With Sales Infinite, you get a complete and compelling solution that puts your customers at the heart of everything you do.

Our Omni-channel capabilities enable you to efficiently reach your customers wherever they are. You'll increase your revenue, drive down costs, and deliver an exceptional customer experience that sets you apart from the competition.

Empower your teams to deliver excellence efficiently and at lightning speed with Sales Infinite. From marketing to managing the entire customer lifecycle, we support your entire customer relationship – both with people and their organisations.

Experience the power of Sales Infinite and take your customer management to the next level. Say goodbye to fragmented solutions and hello to a complete and compelling platform that revolutionises the way you do business.

Features

Omni-channel E-Commerce

  • With our fully integrated Omni-channel E-Commerce module, you can sell your products and services online and on mobile apps. You will be up and running within just a few days.
  • Technology for Omni-channel presence can sound daunting at first, but we have simplified it a great deal for you. From one single platform you can run your entire business operation and with our cloud based SaaS solution you don't even need to buy a single server or software to do that.
  • Your customers will be able to make purchases via mobile, tablets, laptops and desktops seamlessly and you can run your entire operations using any of these devices. We have brought your entire business operation in the palm of your hands. It doesn't get easier than that.
  • Choose from a host of responsive E-Commerce website templates that work right out of the box or build your own with our REST APIs.

Customer Relationship Management

    Sales Infinite is a SaaS B2B and B2C CRM and a complete Customer Lifecycle Management platform. Sales Infinite helps you manage relationship with People and Organisations alike. It provides you with a complete 360º Insight of your relationships with People and Organisations.

  • Effectively manage multi-party relationships with 360º view of opportunities, customer accounts, organisations and people
  • Products,Pricing, Marketing, Sales Pipeline, Customer Accounts, Sale Orders, Invoicing, Reconciliation, Customer Support and MI, manage your entire operations like clockwork on our pre-integrated platform
  • Improve efficiency across the organisation and empower your teams with the right information whether they are in the office or out and about for business

Product Management

    We deliver fast and intuitive management of your entire product and service portfolio, from defining prices to overseeing sales promotions:

  • Manage your products and services portfolio
  • Organise your products and services in different departments
  • Adjust pricing structures using the in-built pricing engine
  • Comprehensive support for subscription contracts
  • Comprehensive support for diverse pricing strategies. From one-off fixed pricing to subscription contracts with dynamic pricing.
  • Control time-sensitive sales or promotions
  • Store files in the integrated document management system
  • Collate product reviews and feedback
  • View all related actions and meetings

    • Sales Infinite also supports multiple currencies and multiple configurable tax rates. You can also manage time-bound and condition-based promotions for your products.

    If required, this information can be integrated with your e-commerce websites and managed centrally.

    Our symmetric design allows you to capture the product and services portfolio of your customers, vendors, partners and competitors as well. This creates a knowledge base of the market and its players.

    Product managers can use our product management capabilities to centrally manage their product/service portfolio, pricing, promotions, e-commerce positioning, and market knowledge base.

Marketing Automation

    Focus the power of your marketing by targeting the right audiences with personalised campaigns that effortlessly measure and score engagement:

  • Create and manage marketing campaigns
  • Identify audiences and target campaigns with our extensive search functionality
  • Personalise email marketing campaigns with template and mail merge integration
  • Measure and score audience engagement levels in real-time
  • Telemarketing made easy with call scripts and integrated VoIP calls
  • Track performance against pre-set targets
  • Dashboards articulate your data, from engagement success to lead generation

    • Having all these features fully integrated into our CRM platform enhances organisation efficiency. Generating a qualified lead from your marketing campaign takes just one click. Past marketing engagements are always available. Our platform enables your marketing and sales team to work very closely for maximum benefits to your business.

Sales Pipeline

    From initial opportunity to sealed deal, our integrated platform reduces the risk of lost information and provides comprehensive management of your entire sales cycle:

  • Support for multi-party opportunities to represent the diverse nature of sales relationships
  • Create and send PDF quotations rapidly from pre-configured pricing definitions
  • Convert quotations into sale orders easily
  • Manage sales across different time zones, currencies and tax rates
  • Automatically provide line manager oversight with role-based, context-sensitive security
  • Store all related documents alongside the relevant opportunities
  • Synchronise with your email account to see the messages relevant to specific opportunities
  • Track individual employee performance against pre-set sales targets
  • Collect sales leads directly from your website
  • Dashboards articulate your data, from the sales funnel to individual performance
  • Our in-built workflow engine supports further automation

    • Sales Infinite's Sales Force Automation solution empowers your sales force to do more with fewer resources while being in absolute control.

    Follow-up reminders ensure that you never miss a follow-up with your prospective customers. Easily accessible progress notes and minutes of meetings keep your memory fresh with the latest status.

    Our comprehensive contact management solution enables you to manage not just the people list but also organisations and their employment relationships, helping you further to up-sell and cross-sell.

Customer Accounts

  • Sales Infinite empowers account managers with the right tools and gives them a complete 360 degree view of their accounts.
  • Follow-up reminders ensure that you never miss a follow-up with your customers. Easily accessible progress notes and minutes of meetings keep your memory fresh with the latest status and what was discussed in the last meetings./li>
  • History of previous sales gives you insight into customer loyalty and the opportunity to up-sell and cross-sell. Invoicing history and payment status give you insight into their credit history.
  • A history of customer support tickets gives you visibility into any customer service issues that might need your attention.
  • Related Legal documents are always available at your fingertips when needed.
  • Configurable workflows automate many tasks and keep you updated about important events related to your accounts.
  • Have you ever felt this empowered before?

FULFILMENT

  • Well-coordinated delivery of physical goods or professional services to your customers after a successful sale is vital for good customer experience and loyalty. Considering its immense importance for enhanced customer relationships, the Sales Infinite CRM platform connects your entire fulfilment process and team with your sales process.
  • Fulfilment team(s) might be located in the same building, in a different city or sometimes half the way across the world. They can be intimated at the right moment to deliver services or physical goods to your customers. Our workflow engine can further help to automate this process including keeping customers informed about the fulfilment progress.
  • Effective, automated and efficient communication between the sales team, fulfilment team and the customer helps in the swift, planned and coordinated delivery of goods and services.

INVENTORY

    Supplier, Warehouse And Inventory Management Sales Infinite offers a comprehensive supplier management, procurement, warehouse management and real-time inventory tracking:

  • Manage your suppliers and what they supply
  • Manage and send digital procurement orders
  • Manage multiple warehouses
  • Manage storage racks
  • Receive inventory in warehouses
  • Track real-time inventory with seamless sales integration

INVOICING

    Sending your invoices to your customers in a timely manner couldn't have been easier and more efficient.

  • Sales Infinite platform is a CRM with invoicing capability that can generate electronic invoices and email them to your customers. Invoices are automatically consolidated across multiple sale orders so your customers need not worry about several invoices in the same month.
  • Invoices are drafted with your branded templates and they become a natural extension of your brand.
  • You need not worry if your services are invoiced on a subscription basis, Sales Infinite can also send your subscription invoices to your customers on a periodic basis automatically.
  • You can also mark your invoices as paid once your customers have paid them. And if they don't then you can utilise the workflow features to follow up with them automatically.
  • If you prefer to integrate Sales Infinite CRM invoicing with your accounting double-ledger system for even higher efficiency, we can help you do that too.

CUSTOMER SUPPORT

    Keeping your clients satisfied is crucial to business success. We make sure you have the right tools to manage support queries effectively and efficiently:

  • Manage multiple support teams and support queues
  • Create support tickets manually or by email
  • See a personalised ticket allocation list
  • Have clear visibility into your team's ticket allocation
  • Ensure call centre staff have all the appropriate customer account information to hand when addressing queries
  • Automatically link support tickets with active customer accounts
  • Call effortlessly with integrated VoIP calls
  • Dashboards articulate your data, from call volumes to resolution success
  • Our in-built workflow engine supports further automation
  • The account managers have 360 degree view of accounts including the customer support history.
  • Our customer support workflow can be configured to meet your specific needs and deliver further efficiency improvement.